Description

Provide technical support and troubleshoot IT issues for end users at the service desk.

This role is on-site.

Responsibilities

• Troubleshoot IT issues and resolve technical requests.
• Manage and track tickets within ServiceNow.
• Document technical procedures and workflows.
• Provide direct support through the IT Service Desk.

Required Skills

• 5+ years of IT Service Desk experience.
• Hands-on IT troubleshooting experience.
• Proficiency with ServiceNow.
• Experience documenting technical procedures.
• Bachelor's degree or equivalent graduate degree.

Key Skills

Education

Any Graduate