Description

You will provide technical support and hardware/software troubleshooting for end users.

Responsibilities

• Oversee daily performance of computer systems and applications.
• Resolve user inquiries regarding software and hardware operation.
• Monitor ticket queues, assign tasks to support staff, and escalate issues until resolution.
• Conduct computer diagnostics to investigate problems and provide technical assistance.

Required Skills

• 6 months of experience in a call center environment handling customer inquiries or complaints.
• Hands-on experience with Windows 7 and Windows 10.
• Proficiency with Microsoft Office and Outlook.
• Strong problem-solving skills.
• High School diploma or GED.

Preferred Skills

• 2+ years of experience as a Helpdesk Technician.
• Knowledge of Apple iOS and Active Directory.
• Vocational/Technical degree in computer applications or a related field.

Key Skills

Education

Any Graduate