Description

Provide technical support and customer service in a high-volume call center environment.

This role is on-site.

Responsibilities

• Resolve user inquiries regarding hardware, software, and connectivity issues through diagnostics and troubleshooting.
• Monitor ticket queues, assign tasks to internal and external staff, and escalate issues to second-tier support or senior management.
• Oversee daily performance of computer systems and applications to ensure operational stability.
• Install and perform minor repairs on hardware, software, and peripheral equipment.
• Manage external customer requests including password resets, account management, and mobile driver license provisioning.

Required Skills

• Minimum 6 months of experience handling customer inquiries or complaints in a call center environment.
• Hands-on experience with Outlook and MS Office.
• Proficiency with Active Directory.
• Experience with Windows 7 and Windows 10.
• Experience managing tickets and escalating issues outside of SLAs.
• Ability to handle a high volume of calls and resolve difficult situations through to ticket completion.
• High School diploma or GED.

Preferred Skills

• Vocational or Technical degree in computer applications or computer technology.
• Knowledge of Apple iOS.
• Bilingual in Spanish and English.

Key Skills

Education

Any Gradute