Description

Provide technical support and system monitoring to resolve hardware and software issues.

This role is hybrid.

Responsibilities

• Oversee daily performance of computer systems and applications.
• Resolve user inquiries regarding software and hardware operations.
• Monitor ticket queues, assign tasks to support staff, and escalate issues until resolution.
• Conduct computer diagnostics to investigate problems and provide technical assistance.

Required Skills

• 6+ months of experience in a call center environment handling customer inquiries or complaints.
• Experience with computer software or hardware operation.
• Knowledge of computer software installation.
• Helpdesk Technician experience.
• Active Directory.

Preferred Skills

• 1+ years of experience as a Helpdesk Technician with hands-on knowledge of Outlook, MS Office, Windows 7, and Windows 10.
• Vocational/Technical degree in computer applications, computer technology, or a related area.
• Knowledge of Apple iOS.

Key Skills

Education

Any Graduate