Description

You will resolve first-line technical issues and manage service requests for end-users.

This role is hybrid.

Responsibilities

• Resolve hardware and software issues via phone, email, and ticketing systems.
• Troubleshoot user account problems in Active Directory and Microsoft Entra ID.
• Support Microsoft 365 tools including Outlook, Teams, SharePoint, and OneDrive.
• Manage, log, and track incidents within ServiceNow for timely resolution.
• Escalate complex requests such as device compliance or policy changes to L2+ engineers.

Required Skills

• 1+ years of IT Help Desk or technical support experience.
• Proficiency with Active Directory management.
• Experience using ServiceNow or similar ticketing systems.
• Working knowledge of Microsoft 365 administration.
• Familiarity with Microsoft Entra ID (formerly Azure AD).
• Ability to follow documented SOPs and internal processes.
• Strong communication and customer service skills.
• Experience working collaboratively with remote teams.

Preferred Skills

• Exposure to Microsoft 365 Admin Center for license and mailbox management.
• Knowledge of Intune / Endpoint Manager regarding device compliance.

Key Skills

Education

Any Graduate