Description

You will provide Level 1 and 2 support for PENN and WIC systems, ensuring service continuity and resolving incidents.

This role is remote.

Responsibilities

• Monitor systems daily to troubleshoot problems and maximize effectiveness.
• Resolve errors and incidents for PENN and WIC applications.
• Create and execute unit tests for software development associated with new and existing Pennsylvania WIC systems.
• Develop and maintain system help documentation and technical process records to support user self-service.
• Confer with technical teams and customer representatives to ensure solutions meet technical support specifications.

Required Skills

• 5+ years of experience in customer, technical, and business-critical application support.
• Proficiency in utilizing Azure DevOps for SDLC reporting and workflow management.
• Proven experience in quality assurance testing and documentation.
• Experience with Microsoft software technologies, covering both legacy and modern versions.
• Ability to perform independent business analysis and technical troubleshooting.
• Strong technical writing skills for creating system documentation and knowledge center content.

Preferred Skills

• Familiarity with the WIC program and its specific methodologies.

Key Skills

Education

Any Graduate