Description

You provide Tier 1 technical support to end users via telephone, resolving hardware, software, and systems issues.

This role is on-site.

Responsibilities

• Reset mainframe, LAN, and user credentials using RACF or Active Directory.
• Manage Remedy trouble tickets for escalation to Tier 2 or third-party providers.
• Diagnose issues and coordinate product repairs by tracking service provider work.
• Follow diagnostic procedures and use supplied documentation to resolve technical issues.

Required Skills

• 1+ years of field experience in a technical support role.
• Proficiency with RACF.
• Basic User and Security Group Active Directory administration.
• Strong knowledge of Microsoft operating systems, specifically Windows 7 and Office 365.
• Experience troubleshooting Office 365 within a network environment, including permissions, calendar sharing, and delegation.
• Experience with call tracking and ticketing software.
• Strong verbal and written communication skills for interacting with technical and non-technical users.

Preferred Skills

• 2-year associate degree or equivalent technical study.

Key Skills

Education

Any Graduate