Help Desk Analyst

You will provide technical support and troubleshooting for business applications and hardware issues.

Responsibilities

• Troubleshoot hardware issues involving modems, printers, cables, or telephones and identify application-specific problems.
• Log all incidents in the tracking system and escalate issues according to defined procedures.
• Guide users through problem-solving steps and provide accurate status updates.
• Research technical solutions using databases, reference publications, and diagnostic aids.
• Assist in coordinating system changes, upgrades, and new product deployments.
• Manage and report time spent on all work activities and assigned tasks.

Required Skills

• 5+ years of experience in technical support or a similar role.
• Proficiency with ServiceNow.
• Experience with software installation and updates.
• Strong technical problem-solving skills.
• Proven customer service experience.
• Ability to manage tasks and time effectively.
• Strong written and spoken communication skills.
• Ability to work within a team environment.

Education

• Any Graduate degree.