Description

You will provide level one technical support and manage user administration tasks for agency staff.

Responsibilities

• Provide telephone and remote-control support for level one computer issues.
• Process and maintain user administration forms for moves, adds, and changes.
• Verify form completeness and assist customers with proper documentation.
• Execute user account creation and modifications following agency procedures.
• Escalate technical issues to appropriate tiers when necessary.

Required Skills

• Minimum of 1 year of experience in end-user support via telephone and face-to-face.
• Experience with PC hardware and software installation.
• Proficiency in technical support and help desk operations.
• Knowledge of user administration processes.
• Strong attention to detail regarding protocol and form retention.
• Effective communication skills for interacting with agency supervisors and external agencies.
• Ability to maintain a customer focus during support interactions.

Preferred Skills

• Technical familiarity with Microsoft Active Directory.
• Experience with Windows 10 and Office 365.
• Experience with device management, imaging, and troubleshooting.

Key Skills

Education

Any Graduate