Description

You will provide Tier 1 technical support for hardware, software, and network issues.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware, software, network, and connectivity problems via phone, email, instant message, and alarms.
• Handle initial service ticket creation, prioritization, and client validation.
• Document and triage requests by solving incidents or escalating them to Tier 2 technical support staff.
• Perform on-site support for designated Key Accounts as required.
• Deliver services in accordance with internal and external SLAs.

Required Skills

• 5+ years of experience in technical support roles.
• Hands-on experience with hardware troubleshooting.
• Proficiency in software support and resolution.
• Understanding of network and connectivity troubleshooting.
• Experience managing service tickets and incident prioritization.
• Ability to meet established SLA requirements.
• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Gradute