Description

Provide technical support for end-user hardware, software, and network connectivity issues.

This role is on-site.

Responsibilities

• Troubleshoot Windows 10, Microsoft Edge, and mobile device hardware.
• Support Microsoft 365 applications including SharePoint Online, Dynamics 365 Customer Service, Access, and PowerPoint.
• Manage user access and identity via Active Directory and Windows Hello for Business.
• Maintain desktop, laptop, and network printer connectivity.
• Assist with wired and wireless networking and network security tasks.

Required Skills

• 5+ years of technical support experience.
• Proficiency with Windows 10 and Windows Server environments.
• Experience managing Microsoft Dynamics 365.
• Hands-on knowledge of Microsoft Configuration Manager (SCCM).
• Ability to use PowerShell for administrative tasks.
• Familiarity with Google Chrome and Mozilla Firefox support.
• Understanding of networking and network security concepts.

Preferred Skills

• Strong verbal and written communication skills for customer service.
• Ability to work independently or within a team.

Key Skills

Education

ANY GRADUATE