Description

You will provide technical support to citizens accessing health portals.

Responsibilities

• Provide helpdesk support via phone and email to citizens using health portals.
• Document technical issues and their resolutions clearly.
• Utilize distance support tools, including conference calls and webinars, to assist users.
• Manage tasks using scheduling tools and timesheet platforms like PeopleFluent and SharePoint.

Required Skills

• 5+ years of experience as a Help Desk Analyst.
• Proficiency in Microsoft Office Suite, specifically Excel, Access, Word, and PowerPoint.
• Experience working in government or public health environments.
• Experience using distance support tools such as conference calls and webinars.
• Experience with PeopleFluent and SharePoint for scheduling and timesheets.
• Strong written and verbal communication skills.
• Ability to document technical troubleshooting steps and solutions.
• Any graduate degree.

Key Skills

Education

Any Gradute