Description

You will provide on-site technical support and hardware troubleshooting for users in Pennsylvania.

Responsibilities

• Support Windows 10 environments, including Microsoft Edge, Chrome, and Firefox browsers.
• Manage and troubleshoot Microsoft 365 applications, SharePoint Online, and Dynamics 365 Customer Service.
• Maintain desktop, laptop, mobile devices, and network printers.
• Administer user accounts and security via Active Directory and Windows Hello for Business.
• Assist with networking issues across wired and wireless connections.

Required Skills

• 5+ years of technical support experience.
• Proficiency with Microsoft Configuration Manager (SCCM).
• Hands-on experience with Microsoft Dynamics.
• Windows Server and Active Directory administration.
• Knowledge of PowerShell scripting.
• Experience with Microsoft Access and PowerPoint 365.
• Understanding of network security concepts and networking fundamentals.
• Strong verbal and written communication skills for customer service.

Preferred Skills

• Experience with Windows Hello for Business.

Key Skills

Education

ANY GRADUATE