Description

You will provide technical support to citizens accessing health portals via phone, email, and remote tools.

This role is remote.

Responsibilities

• Provide helpdesk support to citizens using health portals.
• Document technical issues and resolutions clearly.
• Utilize distance support tools like conference calls and webinars.
• Manage tasks using PeopleFluent and SharePoint for scheduling.

Required Skills

• 5+ years of experience as a Help Desk Analyst.
• Proficiency in Microsoft Office Suite (Excel, Access, Word, PowerPoint).
• Experience in government or public health environments.
• Experience using distance support tools (conference calls, webinars).
• Experience with PeopleFluent and SharePoint.
• Strong written and verbal communication skills.
• Ability to document technical troubleshooting steps.

Preferred Skills

• Any graduate degree.

Key Skills

Education

Any Gradute