Description

Provide on-site technical support and hardware troubleshooting for users in Pennsylvania.

You will own the end-user support lifecycle for Windows 10 environments, Microsoft 365 applications, and Dynamics 365 Customer Service. You will maintain desktop, laptop, and mobile devices, including network printers, while administering user accounts and security via Active Directory and Windows Hello for Business. You will also assist with networking issues across wired and wireless connections.

Responsibilities

• Support Windows 10 environments, including Microsoft Edge, Chrome, and Firefox browsers.
• Manage and troubleshoot Microsoft 365 applications, SharePoint Online, and Dynamics 365 Customer Service.
• Maintain desktop, laptop, mobile devices, and network printers.
• Administer user accounts and security via Active Directory and Windows Hello for Business.
• Assist with networking issues across wired and wireless connections.

Required Skills

• 5+ years of technical support experience.
• Proficiency with Microsoft Configuration Manager (SCCM).
• Hands-on experience with Microsoft Dynamics.
• Windows Server and Active Directory administration.
• Knowledge of PowerShell scripting.
• Experience with Microsoft Access and PowerPoint 365.
• Understanding of network security concepts and networking fundamentals.
• Strong verbal and written communication skills for customer service.

Preferred Skills

• Experience with Windows Hello for Business.

Key Skills

Education

ANY GRADUATE