Description

Provide onsite technical support and troubleshooting for users in Philadelphia.

Responsibilities

• Troubleshoot hardware and software issues for end users.
• Manage user accounts and permissions within Active Directory.
• Utilize ITSM tools to track, manage, and resolve support tickets.
• Support Windows Server environments and related infrastructure.

Required Skills

• 5+ years of experience in technical support or help desk roles.
• Proficiency with Active Directory administration.
• Hands-on experience with ITSM platforms.
• Experience managing and supporting Windows Server.
• Strong technical troubleshooting capabilities.
• Bachelor's degree or equivalent graduate degree.

Key Skills

Education

Any Graduate