Description

You will provide technical support and incident resolution for desktop and mobile environments in Stamford, CT.

Responsibilities

• Resolve incidents for Windows 10, Microsoft 365, MS Teams, Outlook, and mobile operating systems.
• Manage user access via AD Groups, distribution lists, and MFA.
• Build VM desktops and manage capacity including memory and storage.
• Coordinate with L3 vendors and escalation teams during P1 incident management calls.
• Create SOPs for Level 1 agents and perform ticket analysis to drive process improvements.

Required Skills

• 12+ years of experience in technical support or help desk roles.
• Proficiency with Microsoft Intune and mobile device management.
• Hands-on experience with Microsoft 365, MS Teams, and Outlook.
• Experience managing Active Directory groups and distribution lists.
• Technical knowledge of Windows 10 and browser troubleshooting (IE, Edge, Chrome).
• Competency in Citrix client installation and remote connectivity support.
• Ability to manage incidents within an incident management system.
• Experience with basic networking and Azure.
• Ability to build and troubleshoot desktop applications and in-house software.

Preferred Skills

• Experience coaching help desk teams and providing technical mentorship.

Key Skills

Education

Any Graduate