Description

You will manage Tier 1 and Tier 2 technical support and workstation maintenance.

Responsibilities

• Resolve routine workstation, hardware, and software issues through diagnosis.
• Troubleshoot Windows 10 and Windows 11 operating systems.
• Support peripheral devices including printers, scanners, and Apple mobile devices.
• Provide telephone support for networking and connectivity problems.
• Install, repair, and image equipment for deployment.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency in Windows 10 and Windows 11 troubleshooting.
• Experience managing peripheral hardware such as printers and scanners.
• Ability to support Apple mobile devices.
• Experience with hardware and software installation and minor repairs.
• Skill in imaging and reimagining equipment for deployment.
• Competency in basic diagnosis, analysis, and issue resolution.
• Bachelor's degree or equivalent graduate status.

Preferred Skills

• Experience with Microsoft Intune.
• Experience with Microsoft Windows Autopilot.

Key Skills

Education

Any Gradute