Description

You provide frontline technical support for hardware, software, and networking infrastructure across multiple locations.

This role is on-site.

Responsibilities

• Troubleshoot hardware, software, and networking issues for end-users and vendors via phone or in person.
• Provide LAN support and maintain computer equipment, including desktops, laptops, and multifunction devices.
• Diagnose and resolve PC issues using diagnostic tools, initiating repairs as needed.
• Rebuild PCs, reconfigure user settings, and install software releases of simple to moderate complexity.
• Coordinate and install network components, hardware, and software upgrades.

Required Skills

• 5+ years of experience in IT Support, Help Desk Support, or Technical Support.
• Expertise in Desktop Support and User Support.
• Proven ability to manage and utilize Active Directory.
• Solid understanding of Computer Networking principles.
• Proficiency in troubleshooting hardware and software problems.
• Mandatory experience with GHOST 8.0 or above for imaging and deployment.
• Bachelor's degree or equivalent professional experience.

Key Skills

Education

Bachelor's degree