Description

You will provide first-level technical support and troubleshooting for end-users in an on-site environment.

Responsibilities

• Filter incoming help desk calls and perform initial troubleshooting for common issues.
• Resolve basic requests including password resets, printer configurations, and break/fix instructions.
• Gather and analyze user information to determine the most effective resolution path.
• Route and escalate complex tickets to Level 2, Level 3, or IT applications support.
• Coordinate with outside vendors for Level 4 maintenance when necessary.

Required Skills

• 5+ years of experience in technical support roles.
• Proven ability in Help Desk Support and troubleshooting.
• Experience with IT Escalation processes.
• Ability to analyze user issues and technical data.
• Strong teamwork capabilities.
• Bachelor's degree or any graduate degree.
• Ability to work 100% on-site in Virginia.

Key Skills

Education

ANY GRADUATE