Description

You will provide technical support and hardware maintenance within a service desk environment. You will troubleshoot and resolve technical issues related to desktop computing equipment, laptops, Macs, and peripheral devices. You will install, monitor, diagnose, and repair PC hardware, software, and equipment to maintain workstation performance. You will manage service requests using Active Directory services and remote access tools. You will configure systems according to company policy to ensure protection from viruses. You will assist with the installation and configuration of software and hardware within established standards.

Responsibilities

• Troubleshoot and resolve technical issues related to desktop computing equipment, laptops, Macs, and peripheral devices.
• Install, monitor, diagnose, and repair PC hardware, software, and equipment to maintain workstation performance.
• Manage service requests using Active Directory services and remote access tools.
• Configure systems according to company policy to ensure protection from viruses.
• Assist with the installation and configuration of software and hardware within established standards.

Required Skills

• 5+ years of experience in technical support or a similar role.
• Proficiency with Windows 10 and Microsoft Office.
• Experience using Office 365 and SharePoint, including the ability to train new users.
• Hands-on experience troubleshooting BitLocker Encryption on laptops.
• Working knowledge of Dell laptops and VoIP phones.
• Experience using ticketing systems to manage and resolve technical problems.
• Ability to diagnose and resolve issues within application software and operating systems.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate