Description

You will provide technical support and hardware maintenance within a service desk environment.

This role is hybrid.

Responsibilities

• Troubleshoot and resolve technical issues for desktops, laptops, Macs, and peripherals.
• Install, monitor, and repair PC hardware and software to maintain workstation performance.
• Manage service requests using Active Directory and remote access tools.
• Configure systems to ensure virus protection and compliance with company policy.
• Assist with software and hardware installation within established standards.

Required Skills

• 5+ years of experience in technical support or a similar role.
• Proficiency with Windows 10 and Microsoft Office.
• Experience using Office 365 and SharePoint, including training new users.
• Hands-on experience troubleshooting BitLocker Encryption on laptops.
• Working knowledge of Dell laptops and VoIP phones.
• Experience using ticketing systems to manage and resolve technical problems.
• Ability to diagnose and resolve issues within application software and operating systems.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate