Description

You provide technical support and customer service for end-users, managing support requests from intake to resolution.

This role is on-site.

Responsibilities

• Perform technical troubleshooting to resolve user issues.
• Provide direct customer service to internal or external users.
• Manage and document support requests throughout their lifecycle.

Required Skills

• 5+ years of experience in technical support or help desk roles.
• Proven expertise in technical troubleshooting.
• Strong customer service skills.
• Bachelor's degree or any graduate degree.
• Must be a US Citizen or Green Card holder.

Preferred Skills

• Experience with ticketing systems.

Key Skills

Education

Any Graduate