Description

Provide first and second-level technical support for internal systems and users.

Responsibilities

• Deliver 1st and 2nd level technical support to internal users.
• Manage service requests and incidents using ITSM platforms.
• Provide remote support using SCCM and Client Configuration Manager.
• Troubleshoot PC hardware, networking, and operating system issues.
• Communicate technical solutions clearly through verbal and written channels.

Required Skills

• 3+ years of experience in comparable technical support positions.
• Proficiency with ITSM platforms such as ServiceNow, SmartIT, Remedy, or Cherwell.
• Experience with remote support tools including SCCM and Software Center.
• Working knowledge of Windows and Mac OS environments.
• Foundational knowledge of systems administration and networking.
• Minimum 2 years of experience in a service desk or customer service environment.
• Minimum 1 year of phone support experience.
• Strong interpersonal and customer service skills.

Key Skills

Education

Bachelors or Associates degree in Information Technology