Help Desk Associate

You will provide onsite technical support and incident management for users in Virginia.

Responsibilities

• Troubleshoot hardware and software issues both remotely and onsite.
• Manage incidents and service requests using ticketing systems.
• Perform hardware and software installations.
• Provide technical support for Windows operating systems and mobile devices.

Required Skills

• 2+ years of help desk experience.
• Hands-on experience with ServiceNow or BMC Remedy.
• Working knowledge of Active Directory.
• Proficiency with MS Office Suite and Windows operating systems.
• Proven ability to troubleshoot hardware and software.
• Strong written and verbal communication skills for customer service.
• Experience with software installation and mobile support.

Preferred Skills

• Prior experience with mobile device support.