Description

Provide primary technical support for users in a 24/7/365 environment.

Responsibilities

• Deliver phone, chat, and in-person support to diagnose and resolve hardware and software incidents.
• Perform triage, research, and recovery for enterprise software and infrastructure components.
• Install, modify, and repair computer hardware, peripherals, and software.
• Document all client, problem, and incident details accurately within the call tracking system.
• Communicate resolution status and business impact evaluations to end users promptly.

Required Skills

• 2-5 years of experience in a comparable technical support or high-tech work environment.
• Proven ability to troubleshoot and resolve hardware and software problems.
• Experience with IT Service Desk workflows and call tracking systems.
• Strong communication skills for managing user expectations and resolving conflicts.
• Ability to work variable shifts, including evenings, weekends, and public holidays.
• Capacity to work independently and maintain composure in high-pressure situations.
• High school diploma or GED with relevant work experience.

Key Skills

Education

Any Graduate