Description

You will provide first-response technical support and troubleshoot issues for end users in a structured IT environment.

Responsibilities

• Log incoming problems, requests, and resolution actions to ensure thorough documentation.
• Provide first-response help desk support and follow up with users according to support policies.
• Troubleshoot and resolve issues related to Microsoft applications and business systems.
• Assist with site support and specific project assignments as required.
• Adhere to established IT policies, procedures, and information systems standards.

Required Skills

• 2+ years of experience in a help desk or technical support role.
• Proficiency with Microsoft Windows 10.
• Working knowledge of Microsoft Windows Server and Active Directory.
• Experience managing Office 365 environments.
• Proficiency in Microsoft Excel, Word, and Visio.
• Ability to explain technical details clearly to non-technical end users.
• Strong organizational skills to prioritize tasks and meet deadlines.
• Degree in any field.

Key Skills

Education

Any Gradute