Description

You will manage application processing, customer service, and case management for USDA and state guidelines in Indianapolis.

This role is on-site.

Responsibilities

• Process applications and determine eligibility following USDA, state, and federal guidelines.
• Investigate flagged applications and follow up with schools or households via phone and email.
• Maintain and update case files to ensure compliance with record retention policies.
• Resolve escalated customer concerns and system problems in coordination with leadership.
• Track customer interactions and generate reports for management.

Required Skills

• 3+ years of non-IT help desk experience.
• 2+ years of experience with high-accuracy data entry.
• Strong customer service experience.
• Proficiency in Microsoft Office and Google Drive.
• Basic math and accounting skills.
• Excellent organizational and time management skills.
• Strong oral and written communication skills.
• Ability to handle confrontational situations and work with diverse constituencies.
• Ability to work independently as a self-directed team member.

Key Skills

Education

Any Graduate