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Help Desk Coordinator

My3Tech

 

Indianapolis, IN 46204, USA

Posted On: 1 day ago
Experience: 5+ years
Availability: Hybrid
Openings: 2
Category: Help Desk Analyst
Tenure: Contract - Corp-to-Corp
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Description

You will manage application processing, customer service, and case management for USDA and state guidelines in Indianapolis.

This role is on-site.

Responsibilities

  • Process applications and determine eligibility following USDA, state, and federal guidelines.
  • Investigate flagged applications and follow up with schools or households via phone and email.
  • Maintain and update case files to ensure compliance with record retention policies.
  • Resolve escalated customer concerns and system problems in coordination with leadership.
  • Track customer interactions and generate reports for management.

Required Skills

  • 3+ years of non-IT help desk experience.
  • 2+ years of experience with high-accuracy data entry.
  • Strong customer service experience.
  • Proficiency in Microsoft Office and Google Drive.
  • Basic math and accounting skills.
  • Excellent organizational and time management skills.
  • Strong oral and written communication skills.
  • Ability to handle confrontational situations and work with diverse constituencies.
  • Ability to work independently as a self-directed team member.

Education

Any Graduate

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