Description

Manage application processing, customer service, and case management for a federal government benefit program. This role is on-site.

Responsibilities

• Review and process applications following USDA guidelines and eligibility rules.
• Investigate flagged applications and follow up with households or schools via phone and email.
• Maintain and update case files in a database to ensure accurate benefit issuance and compliance with record retention policies.
• Examine data matches to identify inconsistent or duplicated information.
• Track customer interactions, generate reports for management, and escalate complex inquiries to supervisors.

Required Skills

• 3+ years of non-IT help desk experience.
• 2+ years of strong customer service experience.
• High accuracy in data entry.
• Proficiency in Microsoft Office and Google Drive.
• Basic math and accounting skills.
• Strong oral and written communication skills for interacting with diverse constituencies.
• Ability to manage organizational tasks, time management, and confrontational situations.
• Ability to work independently and as part of a team.

Key Skills

Education

Any Graduate