Description

Manage non-IT help desk operations and support diverse user constituencies in Indianapolis.

Responsibilities

• Handle customer interactions and resolve inquiries through effective communication.
• Manage data entry tasks with high levels of accuracy.
• Navigate confrontational situations using strong human relation skills.
• Coordinate workflows using organizational and time management techniques.
• Execute approval processes and basic accounting tasks.

Required Skills

• 3 years of non-IT help desk experience.
• 2 years of customer service experience.
• Proficiency in Microsoft Office and Google Drive.
• Strong oral and written communication skills.
• Basic math and accounting skills.
• Ability to work effectively as a team member.
• Self-directed approach to task management.
• Experience working with diverse constituencies and educational levels.

Preferred Skills

• Prior experience in non-IT help desk environments.

Key Skills

Education

Any Graduate