Description

You will provide tier 1 technical support onsite in Trenton, NJ, working 35 hours per week.

Responsibilities

• Respond to technical incidents and requests via phone and email.
• Resolve tier 1 tickets within approximately 10 minutes.
• Escalate complex issues to tier 2, tier 3, or application staff.
• Document and close tickets with detailed notes and resolutions.
• Troubleshoot basic network connectivity and hardware issues.

Required Skills

• 2+ years of professional experience in a service desk or help desk environment.
• Experience managing Active Directory and Office 365 accounts.
• Proficiency with MS Office, Adobe Acrobat, FileMaker, and Oracle.
• Support experience for desktops, laptops, tablets, and smartphones.
• Ability to support custom department and division applications.
• Basic network connectivity troubleshooting skills.
• Ability to work onsite full-time in the DCA office.

Key Skills

Education

Any Gradute