Description

You will provide first-response technical support and troubleshoot issues for end users in Trenton, NJ.

Responsibilities

• Log all incoming problems, requests, and resolution actions for thorough documentation.
• Troubleshoot and resolve issues related to client business applications and operating environments.
• Provide initial help desk support and follow up with users according to support policies.
• Assist with site support and specific project assignments as required.
• Adhere to established IT policies, procedures, and information systems standards.

Required Skills

• 5+ years of experience in a technical support or help desk role.
• Proficiency with Microsoft Windows 10.
• Knowledge of Windows Server and Active Directory.
• Experience managing Office 365 environments.
• Proficiency in Microsoft Excel, Word, and Visio.
• Strong communication skills to explain technical details to non-technical users.
• Ability to maintain a calm demeanor when assisting upset users.
• Accurate data entry skills for logging tickets and documentation.
• Degree or any graduate level education.

Key Skills

Education

Any Graduate