Description

You will provide technical support and manage help desk inquiries for the organization.

Responsibilities

• Handle incoming technical support requests via phone or digital channels.
• Resolve user issues related to IT helpdesk requirements.
• Maintain clear communication throughout the troubleshooting process.
• Work within a rotational shift schedule, including the 8 AM - 4:30 PM window.

Required Skills

• Experience in Technical Support or IT Helpdesk roles.
• Strong verbal and written communication skills.
• Ability to work in rotational shifts.
• Any Graduate degree.
• Minimum 3 months of experience, though freshers are eligible to apply.

Preferred Skills

• Previous experience working in a Call Centre, BPO, KPO, ITES, or LPO environment.

Key Skills

Education

Any Graduate