Description

You will provide technical assistance and support to end users for hardware, software, and systems.

Responsibilities

• Investigate and resolve computer software and hardware problems via phone.
• Provide technical advice and support to users regarding systems and procedures.
• Collaborate with technical and non-technical co-workers to research and resolve issues.
• Guide users through diagnostic procedures using software or verbal instructions.

Required Skills

• 5+ years of experience in technical support roles.
• Bachelor's degree.
• LAN networking knowledge.
• Hardware troubleshooting and repair.
• Software installation and support.
• Remote diagnostic procedures.
• Verbal communication for technical troubleshooting.

Key Skills

Education

Bachelor's