Description

You will resolve escalated technical requests and manage IT infrastructure support for end-users in Cambridge, MA.

This role is on-site.

Responsibilities

• Resolve escalated helpdesk requests from managed service providers.
• Provide technical support for AV equipment in in-person and virtual meetings.
• Image and deploy new computer and desk setups for users.
• Manage IT asset inventory, including software and regular asset auditing.

Required Skills

• 5+ years of experience in technical support or a related field.
• Proficiency in troubleshooting network and systems issues.
• Strong understanding of computer network concepts.
• Extensive experience supporting mobile devices (iPhone, iPad, Android) via MDM.
• Hands-on experience with Active Directory operations, user management, and access control.
• Bachelor's degree or equivalent professional experience.

Preferred Skills

• Microsoft Certifications.

Key Skills

Education

ANY GRADUATE