Description

You will manage and grow the Information Technology Service Management (ITSM) program while providing high-level technical support.

Responsibilities

• Perform first and second level hardware and software support.
• Configure and administer the ITSM tool.
• Lead ITSM improvement initiatives based on ITIL and industry best practices.
• Coach and train junior technical support staff and IT personnel.
• Create and implement IT policies, procedures, standards, and guidelines.

Required Skills

• 6+ years of experience performing root cause analysis and resolving complex IT issues.
• 6+ years of experience with MS Windows, M365, and ITSM tools.
• 6+ years of experience supporting Lenovo laptops and Apple iPhones.
• 6+ years of experience implementing ITSM improvement initiatives.
• 6+ years of ITIL experience.
• 6+ years of experience communicating professionally with executive leadership.
• Ability to independently prioritize and execute tasks with strong attention to detail.

Preferred Skills

• ITIL 4 Foundation certification or similar.
• CompTIA A+ certification or similar.
• PMP certification or similar.

Key Skills

Education

Any Graduate