Description

You will provide technical support and field service for a state-level IT program, split between back-end system monitoring and front-end customer interaction.

Responsibilities

• Monitor systems daily and act as the primary point of contact for all technical issues.
• Troubleshoot and resolve software, network, and hardware problems via remote access and on-site visits.
• Create and manage help desk tickets to document system issues and resolutions.
• Interface between customers and the operational team to facilitate problem diagnosis and repair.
• Travel across Pennsylvania to provide on-site field support and maintain customer relationships.

Required Skills

• 5+ years of experience in a Help Desk or IT Field Customer Support role.
• 5 years of experience using the Linux command line, including log collection.
• Proficiency with Windows and Microsoft Server environments.
• Ability to troubleshoot workstation, software, network, and hardware issues.
• Strong communication skills for managing customer relationships and acting as a customer advocate.
• Availability for a 24/7 on-call rotation, including after-hours and weekends.
• Willingness to travel extensively across PA for field service.
• Degree in Information Technology or equivalent professional work experience.

Key Skills

Education

Any Graduate