Description

Job Description

Position Summary

Provide customer support for railroad accident reporting and grade crossing reporting programs.

Preferred Qualifications

• Help Desk or Service Desk experience
• Ticketing systems experience
• Customer support background
• FRA reporting knowledge preferred

Responsibilities

• Handle 100–150 monthly contacts
• Track and resolve tickets
• Provide reporting guidance
• Support railroads and stakeholders
• Escalate complex issues
• Maintain knowledge articles

Key Skills

Education

Any Graduate