Description

You will lead a small team of two Help Desk employees to deliver technical support and manage daily IT operations.

Responsibilities

• Supervise, mentor, and manage a team of two employees to ensure high-quality support.
• Oversee daily operations including ticket management, issue resolution, and escalation processes.
• Manage user accounts, permissions, and security settings within Azure AD and Microsoft environments.
• Provide technical guidance for MS Windows operating systems and Azure Active Directory administration.
• Develop help desk policies, procedures, and documentation for support processes and system configurations.
• Troubleshoot complex technical issues involving hardware, software, and network systems.

Required Skills

• 5+ years of experience supervising a help desk or IT support team.
• Experience managing at least 2 employees.
• Strong expertise in Microsoft infrastructure, including MS Windows (client and server).
• Proficiency in Azure Active Directory (Azure AD) administration.
• Knowledge of ITIL and ITSM frameworks.
• Familiarity with help desk ticketing systems.
• Understanding of IT security best practices and compliance requirements.
• Any Graduate degree.

Preferred Skills

• Experience with ServiceNow, Office 365, Exchange, or Intune.
• Network troubleshooting knowledge including TCP/IP, DNS, and DHCP.
• Microsoft certifications such as Modern Desktop Administrator or Microsoft 365 Enterprise Administrator Expert.

Key Skills

Education

Any Gradute