Description

You will provide technical support and troubleshoot hardware and software incidents for end users in Michigan.

Resolve technical incidents and manage user requests. Track issue resolution and apply customer service best practices to all interactions.

Responsibilities

• Resolve hardware and software technical incidents.
• Manage user requests and track issue resolution.
• Apply customer service best practices to all interactions.

Required Skills

• 5+ years of professional experience in Help Desk or Technical Support.
• Strong troubleshooting skills for hardware and software issues.
• Intermediate-to-advanced proficiency in Microsoft Office 365 Suite.
• Advanced knowledge of Excel, Word, and PowerPoint.
• Hands-on experience with SharePoint.
• Any Graduate degree.

Key Skills

Education

ANY GRADUATE