Description

Provide on-site technical support and help desk services in Michigan.

You will provide direct technical support and help desk assistance to users. Manage and troubleshoot issues within the Microsoft Office 365 Suite. Apply customer service principles and best practices to all user interactions. Maintain operational efficiency through consistent IT support.

Responsibilities

• Provide direct technical support and help desk assistance to users.
• Manage and troubleshoot issues within the Microsoft Office 365 Suite.
• Apply customer service principles and best practices to all user interactions.
• Maintain operational efficiency through consistent IT support.

Required Skills

• Minimum 2 years of help desk or technical support experience.
• Intermediate-to-advanced proficiency in Microsoft Office 365, including Excel, Word, PowerPoint, and SharePoint.
• Strong foundation in Information Technology and technical support workflows.
• Proven ability to follow customer service best practices.
• Ability to work on-site in Michigan.
• 5+ years of working experience in relevant field.

Preferred Skills

• Graduate degree in any field.

Key Skills

Education

ANY GRADUATE