Description

Provide remote technical support for domain-joined Windows computers and Microsoft Office 365 applications.

Responsibilities

• Manage user and computer accounts within Active Directory, Office 365, and Exchange.
• Diagnose root causes for hardware and software issues reported via telephone or email.
• Document all support interactions and troubleshooting steps in the Ivanti ITS service management system.
• Assist with user onboarding and offboarding processes using Active Directory, Azure AD, and Office 365 Admin consoles.

Required Skills

• 5+ years of professional experience in a technical end-user support role.
• Proficiency with Active Directory and Azure AD.
• Experience managing Office 365 and Exchange environments.
• Hands-on experience with Windows operating systems and common Windows applications.
• Proven ability to use IT Service Management (ITSM) ticketing systems.
• Strong technical troubleshooting skills for Windows/Microsoft environments.
• Ability to interpret complex customer issues and categorize them accurately for documentation.

Preferred Skills

• Excellent written and verbal communication skills.
• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Graduate