Description

You will provide remote service desk support for domain-joined Windows computers and Microsoft Office 365 applications.

Responsibilities

• Provide remote troubleshooting for Windows, Microsoft Office 365, and common desktop applications.
• Manage user and computer accounts within Active Directory, Azure AD, Office 365, and Exchange.
• Document support requests, root cause analysis, and resolutions in the Ivanti ITS ticketing system.
• Handle user onboarding and offboarding processes via administrative consoles.
• Escalate complex technical issues following defined ITS procedures.

Required Skills

• Professional experience in a technical end-user support role (one year intensive or two years casual).
• Proficiency with Active Directory and Azure AD.
• Experience managing Office 365 and Exchange environments.
• Proven ability to troubleshoot Windows-based hardware and software issues.
• Strong skills in interpreting customer technical issues and categorizing them for service management.
• Excellent written and verbal communication skills for providing status updates.
• Ability to manage software licensing and user accounts.

Preferred Skills

• Experience with Ivanti ITS ticketing system.

Key Skills

Education

Any Graduate