Description

You will provide second-tier technical support for hardware and software issues in a law enforcement environment.

This role is on-site.

Responsibilities

• Troubleshoot hardware and software issues for end users in a second-tier help desk setting.
• Manage the full lifecycle of device deployment, including imaging, ghosting, and installation of mobile solutions like printers, scanners, and GPS units.
• Develop and execute test plans to perform system-level testing for traffic and criminal justice software.
• Conduct technical training and end-user instruction in classroom environments.
• Create and maintain technical documentation and training materials.

Required Skills

• 5+ years of experience in a second-tier help desk or IT support role.
• Experience supporting traffic and criminal software in law enforcement or public safety contexts.
• Proficiency in hardware imaging and ghosting techniques.
• Hands-on experience installing and supporting mobile hardware and software solutions.
• Ability to develop test plans and perform system-level testing.
• Strong skills in technical writing and creating user-facing documentation.

Preferred Skills

• Bachelor’s Degree in a relevant field or equivalent professional experience.

Key Skills

Education

Bachelor’s Degree