Description

You will provide Level 1 customer support for the BHPL eLicensing application, assisting licensees with health profession license applications and renewals.

Responsibilities

• Triage incoming issues to determine immediate resolution or escalation requirements.
• Utilize the internal ticketing system to track and manage user requests.
• Simulate and troubleshoot user problems to identify root causes.
• Train state staff on help desk operations and system changes.
• Participate in daily team standups and maintain help desk phone availability.

Required Skills

• 4+ years of experience in a business application customer help desk role.
• Proficiency with Atlassian JIRA.
• Experience using Microsoft Office 365, Microsoft Teams, and Microsoft Project.
• Proven ability to troubleshoot, resolve issues, and escalate technical problems.
• Strong verbal communication and interpersonal skills for telephone support.
• Analytical thinking and strong follow-up capabilities.
• Ability to learn new systems and procedures quickly.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate