Description

Provide remote technical support for hardware and network service issues in an advanced network environment.

You will troubleshoot microcomputers, network services, and peripherals via telephone. Diagnose technical problems for local and remote access users. Resolve IT issues involving personal computers and network connectivity. Manage case status updates and provide metric reports to management.

Responsibilities

• Troubleshoot hardware, network services, and peripherals via telephone.
• Diagnose technical problems for local and remote access users.
• Resolve IT issues involving personal computers and network connectivity.
• Manage case status updates and provide metric reports to management.

Required Skills

• 5+ years of professional experience in technical support.
• Demonstrated Service Desk experience.
• Hands-on IVR-based Service Desk experience.
• Proficiency in Computer Technology.
• Ability to support users in an advanced network environment.

Education

Any Graduate degree or equivalent experience.

Key Skills

Education

Any Graduate