Description

You will provide centralized technical support and problem resolution for Information Technology users.

Responsibilities

• Install and perform minor repairs on hardware, software, and peripheral equipment including laptops, desktops, and scanners.
• Diagnose computer hardware and software problems and coordinate repairs with vendors.
• Support smart classrooms, academic labs, and multimedia technologies including video conferencing and audio/video presentations.
• Maintain hardware and software inventories for computer labs, mobile devices, and networking/wireless equipment.
• Implement hardware and software upgrades in compliance with VITAs IT Security Standards and university policies.

Required Skills

• 5+ years of technical experience.
• Troubleshooting hardware and software issues.
• Strong understanding of networking fundamentals.
• Experience with VPN configuration and support.
• Ability to maintain detailed upgrade and repair records.
• Experience with hardware inventory management.
• Experience with multimedia technologies and video conferencing systems.

Preferred Skills

• Ability to provide hands-on training to faculty and staff on various technological tools.

Key Skills

Education

Any Graduate