Description

You will provide Tier 2 and Tier 3 technical support within a Microsoft Windows environment, owning incident resolution and process automation.

Responsibilities

• Resolve complex technical issues by interfacing with internal customers and support teams.
• Configure, support, and troubleshoot Microsoft Windows 10, Office 365, and mobile devices.
• Manage workstations and laptops using SCCM.
• Track incidents and manage support efforts using ticketing systems like ServiceNow or Remedy.
• Assist in automating standard operating procedures to improve efficiency.

Required Skills

• 5+ years of experience providing helpdesk or desktop support in a Microsoft Windows environment.
• Expertise in Microsoft Windows 10 setup, configuration, and troubleshooting, including non-standard configurations.
• Proficiency with Microsoft Office 365 suite: Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Hands-on experience with SCCM for workstation management.
• Experience with Active Directory and executing PowerShell scripts.
• Technical knowledge of HP desktops, laptops, tablets, iPhones, and iOS.
• Experience with Microsoft Project and Visio.
• Strong analytical and problem-solving skills.

Key Skills

Education

Any Graduate