Description

Provide technical support to end-users, ensuring optimal system performance across macOS, Windows, and iOS platforms.

Responsibilities

• Diagnose and resolve hardware, software, network, and A/V issues on macOS, Windows, and iOS/iPadOS.
• Install, configure, and maintain computer systems, mobile devices, printers, and docking stations.
• Document and track problem resolutions and service requests within a ticketing system.
• Manage user setups for new hires, including computers, iPhones, and iPads.
• Troubleshoot M365 components including OneDrive, SharePoint, and Teams.

Required Skills

• 5+ years of experience in a helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems.
• Experience managing MS Exchange/Outlook and the M365 ecosystem.
• Hands-on experience with Azure, MS Defender, and Active Directory.
• Ability to troubleshoot Wi-Fi, network connectivity, and basic networking concepts.
• Knowledge of Windows Server and Print Management.
• Experience with hardware maintenance, including monitors and conference room NV systems.
• Bachelor's Degree in Information Technology, Computer Science, or a related field.

Preferred Skills

• Experience with PowerShell, VMware, or Citrix.
• CompTIA A+ or Network+ certifications.
• Knowledge of ITIL practices.

Key Skills

Education

Bachelor's Degree