Description

You will manage technical support operations for end-users, ensuring high availability of workstations and network infrastructure.

Responsibilities

• Troubleshoot hardware and software issues to identify root causes and implement fixes.
• Install software and perform maintenance on end-user workstations and peripherals.
• Manage and resolve incident and request tickets within documented SLAs.
• Support network performance monitoring and maintenance tasks.
• Mentor new team members and assist in their training.

Required Skills

• 5+ years of professional experience in technical support roles.
• Proven expertise in troubleshooting hardware and software issues.
• Hands-on experience with networking concepts and troubleshooting.
• Experience managing field operations and logistics.
• Ability to perform software installations and workstation maintenance independently.
• Any Graduate degree.

Preferred Skills

• Experience providing guidance to junior team members.

Key Skills

Education

Any Graduate